Welcome to Holidaybreakz.co.uk, operated by Friendztravel UK Limited. By having an access or using our website - whether on desktop or mobile or any other platform - you agree to comply with and be bound by the following Terms & Conditions.
Our website is designed to provide a secure, informative and user friendly experience by helping you book travel related services such as flights, hotels and holiday packages in partnership with our trusted suppliers. The services available through Holidaybreakz.co.uk are strictly for personal and non-commercial use.
Throughout these Terms:
By using our services or contacting our travel experts, you automatically agree to these Terms and our Privacy Policy. Please read them carefully before making any booking.
By booking through Holidaybreakz.co.uk or communicating with our travel specialists, you acknowledge and accept these Terms & Conditions in full without any modification. If you do not agree to any part of this Agreement, we kindly ask that you refrain from using our website or booking services.
These Terms constitute a legally binding agreement between you and Holidaybreakz.co.uk, defining your rights and responsibilities as a user, as well as our obligations as a service provider.
Holidaybreakz.co.uk reserves the right to amend or update and even replace these Terms at any time without prior notice. Any modifications will take effect immediately upon being published on this page. We encourage users to review our Terms regularly. Continued use of our website after changes are made signifies your acceptance of the updated version.
Holidaybreakz.co.uk operates for customers based in the United Kingdom and these Terms are governed by English law. By accepting them, you also agree to waive any right to participate in a class action.
To use our website or make bookings with us you confirm that:
If you experience any issues related to your booking, our services or our Privacy Policy, you agree to first contact our Customer Support Team by calling us or emailing booking@holidaybreakz.co.uk.
We aim to resolve all customer complaints promptly and fairly. If your concern cannot be resolved within 60 days, you may pursue legal redress through individual arbitration, as detailed below.
These Terms are governed by the laws of England and Wales. Both parties agree that any disputes unless otherwise required by law will be handled under the exclusive jurisdiction of the English courts.
All claims must be brought to our attention within six (6) months of your booking date. If arbitration is required, you must submit a detailed written request describing your claim to our Legal Department.
If Holidaybreakz.co.uk initiates arbitration, we will notify you via the email address you provided at the time of booking. Arbitration proceedings will be conducted individually, not as part of a class or collective action.
In certain cases where a claim proceeds in court instead of arbitration, both parties waive the right to a jury trial.
When you make a booking through Holidaybreakz.co.uk, we provide all relevant travel details, itineraries and service information via email. This may include your destination, flight details, hotel information and any additional services purchased.
Please note that most information displayed on our website is provided by third party suppliers, including airlines, hotels, tour operators and other travel service providers. While we strive to ensure that all content is accurate and up to date, Holidaybreakz.co.uk is not liable for any errors, omissions or losses resulting from inaccurate information supplied by third parties.
All travel services are subject to availability and may change without prior notice. It is your responsibility to ensure that you have the necessary travel documents, including valid passports along with visas and travel insurance. Our agents are happy to guide you but final responsibility lies with you.
If you are booking a flight, please review the airline’s specific terms and conditions on their official website. Fares are confirmed only after payment has been processed and your booking has been issued.
Airfares are dynamic and may change without prior notice. In cases where a fare increases before confirmation, you will be required to pay the fare difference before the booking can be finalised.
Holidaybreakz.co.uk reserves the right to cancel or deny bookings if payment is not received within the designated time.
If your itinerary includes multiple airlines, you must review the terms of each airline individually, as policies on cancellations, refunds and fees vary. Should a flight be cancelled or rescheduled by an airline, you are responsible for any associated costs including new tickets or change fees in accordance with that airline’s policies.
We strongly recommend that travellers carry printed copies of all tickets and confirmation emails during their journey, as some airport authorities may require proof of return travel.
For flexibility and potentially better pricing, we may recommend booking two one way tickets instead of a round trip fare. Please note that the terms and conditions for one way and round trip tickets differ.
Displayed fares for budget carriers may be converted from other currencies to GBP for convenience. Due to exchange rate fluctuations, minor differences may occur in the final amount charged. Additionally, if your purchase involves an international transaction, your bank may apply additional fees or taxes which are beyond our control.
When you make a booking through Holidaybreakz.co.uk, you agree to be bound by the terms stated in this document along with any applicable terms and conditions of the Travel Service Providers such as airlines, hotels or tour operators.
Each travel service offered on our website is provided by an independent third party supplier. We act solely as an intermediary between you and the supplier, facilitating your booking on your behalf. This means your contract for the booked service is directly with that specific provider, not Holidaybreakz.co.uk.
You must carefully review the individual supplier’s terms (available on their respective websites) before completing your booking, as these may include important details regarding payment rules, cancellations, refunds, baggage allowances or check-in requirements.
Once your booking request is completed then you will receive a Booking Confirmation Email containing details of your trip such as flight itineraries along with hotel reservations or package inclusions.
Please review this confirmation carefully and inform us immediately of any inaccuracies. Holidaybreakz.co.uk cannot be held responsible for errors reported after 24 hours of receiving your confirmation.
A booking is considered final once full payment has been received and your travel documents have been issued. Until then, prices and availability are subject to change without notice.
All payments for bookings made through Holidaybreakz.co.uk must be completed via our secure online payment system or through authorised payment links shared by our travel specialists.
We accept most major debit and credit cards. Payments are processed in British Pounds (GBP) unless otherwise stated.
Please note:
All transactions are subject to verification and fraud prevention checks. We reserve the right to decline or cancel a booking if a payment irregularity is detected.
“We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations, and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).”
“If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.”
Cancellation and amendment requests must be made by contacting our Customer Service Team by phone or email.
Each supplier (airline, hotel or tour operator) has its own cancellation and refund policy which we are bound to follow. Any applicable airline or hotel charges will apply in addition to our Service Fees for handling the request.
Please note:
In the case of flight schedule changes or cancellations made by the airline, we will assist you in securing the best available alternative or request a refund, in accordance with the airline’s policy.
It is your responsibility to make sure that all travellers have valid travel documents including passports with visas and health insurance where required.
Holidaybreakz.co.uk is not responsible for any losses if raised from your failure to meet entry, visa or vaccination requirements for your destination.
You are encouraged to always check official travel advisories, airline rules and the UK Government’s travel guidance prior to your departure.
We strongly recommend you to buy comprehensive travel insurance to cover cancellations, medical emergencies and other unforeseen circumstances.
If you have any special requests such as meal choices, wheelchair assistance or specific room types, please let us know at the time of booking.
While we will forward your requests to the respective supplier, we cannot guarantee that they will be fulfilled.
If you have a medical condition or are pregnant (beyond 28 weeks), please consult your doctor before travelling and obtain the necessary clearance as required by airlines or tour providers.
All prices displayed on Holidaybreakz.co.uk are shown in British Pounds (GBP) unless otherwise stated. Some fares, particularly from budget carriers, may originally be priced in other currencies and converted to GBP for your convenience.
Due to exchange rate fluctuations, the final charge on your card may vary slightly from the quoted price. Additionally, if your card issuing bank levies foreign transaction fees, these are your responsibility.
Holidaybreakz.co.uk acts solely as an agent between you and the service provider. While we strive to ensure accuracy in all published content, we cannot be held responsible for:
Your contract for each booked service lies with the respective supplier, whose terms will govern your rights and remedies.
When interacting with our team or other users, you agree to maintain professional and respectful communication. We reserve the right to deny service or terminate your booking if your conduct is deemed abusive, fraudulent or unlawful.
If you have questions regarding these Terms or need help with your booking, please contact our team:
booking@holidaybreakz.co.uk
Customer Service Helpline: +442033763404
Open Monday to Saturday | Closed on Sundays & Bank Holidays
When travelling internationally, passengers must comply with all applicable regulations and entry requirements of their departure and destination countries. These include the rules outlined by the European Union governing airline liability for passenger injury or death.
It is your responsibility to ensure that you hold all the required travel documents such as valid passports along with tourist visas, business or transit and any other entry permits. You may be asked to present these documents at any stage of your journey.
Holidaybreakz.co.uk will not be held responsible if you are denied entry or boarding due to missing or invalid documentation. Travellers must also review the Foreign, Commonwealth & Development Office (FCDO) travel advisories, restrictions and safety warnings before booking or departing.
By booking with us, you acknowledge that travelling to certain destinations may carry risk and Holidaybreakz.co.uk does not guarantee the safety and security, political stability or suitability of any location.
Before travelling, you must contact the relevant Embassy or Consulate to confirm the latest passport and visa requirements for your destination and any transit countries.
While our travel specialists can guide you with general information, immigration rules often change without prior notice. Therefore, we strongly recommend obtaining official confirmation from the relevant authorities.
Holidaybreakz.co.uk will not be liable if you are refused entry, deported or unable to travel due to missing, invalid or expired documents including passports, visas or vaccination certificates. You are solely responsible for meeting all entry and exit conditions set by your travel destination.
We recommend consulting your doctor or a licensed medical professional before you travel, particularly for long haul or international journeys. Some destinations may require mandatory vaccinations or health certificates.
Since medical and vaccination requirements can change, please check the latest health advice from the UK Government or the World Health Organization (WHO).
Holidaybreakz.co.uk cannot be held responsible if your entry is denied due to failure to meet a country’s health or vaccination requirements.
In some cases, airlines may perform disinfection procedures on their aircraft to prevent the spread of disease or protect public health. Such treatments use disinfectants approved by the World Health Organization (WHO) and the International Civil Aviation Organization (ICAO) and are safe for passengers.
By travelling with a participating carrier, you acknowledge and accept these safety measures as part of standard international travel protocol.
Each airline has its own baggage allowance, restrictions and fee structure. We make every effort to display accurate baggage details on our website; however, as these rules are updated frequently by airlines, we advise verifying directly with your carrier prior to travel.
Unless explicitly stated, baggage fees are not included in the displayed fare. Please confirm the baggage details at the time of booking to avoid unexpected charges at the airport.
Airlines follow different procedures for online and airport check-ins. Please verify your airline’s specific check-in requirements directly or through our support team before your flight.
We recommend the following check-in times as a general guide:
Failure to check in within the required timeframe may result in denial of boarding, and Holidaybreakz.co.uk will not be liable for any related costs or losses.
Airlines may alter or cancel flight schedules due to reasons such as weather conditions, operational issues, technical failures or air traffic restrictions.
In the event of a schedule change or cancellation, we will make every effort to contact you promptly via email or phone, providing alternate options or assistance as per the airline’s policy.
However, airlines are under no obligation to inform us directly of such changes, and we therefore recommend reconfirming your flight at least 72 hours prior to departure.
Once you have checked in, the airline assumes full responsibility for your travel arrangements. Holidaybreakz.co.uk acts only as a booking agent and has no control over operational changes made by airlines.
Airlines may occasionally overbook flights. In such cases, the airline’s conditions of carriage apply and compensation or re-accommodation options will be offered directly by the airline.
We advise reviewing your carrier’s policies in advance for information on compensation rights and assistance in case of denied boarding.
All airfares displayed on Holidaybreakz.co.uk are subject to availability and may change without notice until full payment is made.
Your fare is confirmed only once payment has been successfully processed and you receive a Booking Confirmation Email with your e-ticket and booking reference number.
If you have not received confirmation, your booking may not be complete - please contact our support team immediately.
All prices are quoted in British Pounds (GBP) unless stated otherwise. We reserve the right to cancel any unpaid bookings or those made using fraudulent details.
Once issued, flight tickets are non-transferable and non-changeable, unless specified by the airline.
All bookings made via Holidaybreakz.co.uk are non-refundable unless otherwise mentioned in the fare conditions.
For refundable tickets, cancellation requests must be submitted via our Customer Support team. Applicable airline penalties and service fees will be deducted before processing refunds.
Refunds are issued back to your original payment method and may take up to 12 weeks depending on the airline’s processing time.
Holidaybreakz.co.uk is ATOL protected (ATOL No. 12788), ensuring that your money is safeguarded in compliance with UK travel regulations.
For details, visit: www.caa.co.uk/atol-protection
If the airline cancels, amends or modifies your booking, we will notify you as soon as the information is received.
If the supplier offers an alternative flight, travel credit or full refund, we will communicate these options to you. Once you confirm your preference, we will proceed accordingly.
Please note that Holidaybreakz.co.uk is not responsible for supplier initiated cancellations or amendments.
Bookings made through our Contact Centre including complex multi stop or roundtrip itineraries may incur an additional Service Fees ranging from £10 to £200 per passenger that depends on the booking complexity.
This fee is inclusive of applicable taxes and must be paid in full at the time of booking. You are responsible for reviewing and confirming the final fare and fees before completing your reservation.
If you request a specific seat, meal type or frequent flyer miles, we will forward your request to the airline. However, Holidaybreakz.co.uk cannot guarantee that such requests will be confirmed, as they depend solely on the airline’s policies and availability.
Seat assignments and special meal preferences may change without notice and we cannot be held liable for any unfulfilled requests.
Certain countries impose departure or airport taxes which may not always be included in your ticket price.
In such cases, these charges must be paid directly to the relevant airport or government authority and are non-refundable.
|
Service |
Charge |
|
Administration Fee |
£35 |
|
Credit Card Surcharge |
£0 |
|
Ticket Dispatch via First-Class Post |
£15 |
These Terms & Conditions govern all holiday packages booked through Holidaybreakz.co.uk. They replace and take precedence over any individual service Terms (flights, hotels or car hire) that may otherwise apply.
Holidaybreakz.co.uk reserves the right to modify or update these Terms at any time without prior notice. Any updates will take effect immediately upon being published on this page. Changes to our Holiday Package Terms including cancellation or amendment policies will override any previously stated terms.
All holiday prices are quoted in Pounds Sterling (£) and are subject to availability at the time of booking.
All holiday packages offered by Holidaybreakz.co.uk are non-refundable, non-transferable and non-divisible - meaning no individual component of a package such as a hotel, flight or car hire is guaranteed or refundable independently.
Payment in full constitutes final acceptance of your booking. Once full payment is received, your holiday package will be confirmed and considered binding.
To confirm your booking, you must provide valid government-issued identification such as a passport for international travel. It is your responsibility to ensure that all required documentation is correct and submitted promptly.
Holidaybreakz.co.uk cannot be held liable if your booking is delayed or denied due to incomplete or inaccurate travel documents.
For certain destinations, transit or entry visas may be required even for stopovers. You must contact the relevant consulate or embassy to confirm visa requirements.
You must carry valid identification throughout your trip - at airports, hotels, car rental offices and attractions, as required by each service provider.
No refunds will be issued for missed flights, denied boarding or unused portions of a holiday due to missing or invalid documentation.
Once a booking is confirmed, travellers on the same reservation must follow the same itinerary. Adding or removing passengers, changing names or transferring a booking to another person is not permitted.
Each component of your holiday package (flight, hotel or car hire) is supplied by an independent third-party Travel Supplier.
If a supplier cancels any part of your holiday, we will make every effort to arrange alternative options or comparable services. However, Holidaybreakz.co.uk cannot be held responsible for any supplier’s failure to deliver or honour a booking, nor are we liable for incidental or consequential losses resulting from such cancellations.
We act solely as an intermediary between you and the supplier and any refunds or remedies are subject to the supplier’s individual terms and conditions.
All special requests e.g. room preferences, dietary needs, accessibility requirements are treated as requests only. We pass them to the supplier but cannot guarantee fulfilment.
Holiday package pricing and availability apply only when purchased as a complete package. Individual component pricing will not be provided.
Prices listed include applicable taxes, service charges and supplier fees. However, you are responsible for any additional surcharges imposed by travel suppliers including but not limited to:
Unless specified, travel insurance and personal accident coverage are not included in the package price.
Holidaybreakz.co.uk accepts all major credit cards including Visa, Mastercard and American Express. By providing your payment details, you authorise us to charge your card for the full amount of your booking.
Note: Hotels and car hire providers may require a valid credit card at check-in to verify identity and hold a refundable deposit. Some suppliers may not accept debit cards so please verify before traveling.
If you wish to change or cancel a holiday package, please contact Holidaybreakz.co.uk Customer Support directly. Do not contact individual suppliers, as they may not be able to access or modify your booking.
Holiday packages are non-refundable unless explicitly stated otherwise. If a refund or amendment is permitted, it is subject to:
All travellers on the same booking must travel together as per the confirmed itinerary. Once a package is confirmed, partial cancellations for example, cancelling a hotel but keeping the flight are not allowed.
If you cancel, the applicable supplier cancellation fee and our administration charge will both apply.
After the trip commences, no changes or refunds will be issued for early check-outs, unused nights or unutilised components e.g. unclaimed car hire days or skipped excursions.
We recommend confirming the full cancellation policy with our support team before finalising your booking.
Holidaybreakz.co.uk acts solely as a booking agent for third party suppliers including airlines, hotels and car hire companies.
We are not a direct provider of these travel services and cannot be held liable for:
Any claim or dispute regarding the quality, delay or performance of travel services should be directed to the respective supplier.
We strongly recommend purchasing comprehensive travel insurance to protect against unforeseen events such as illness, cancellations or travel disruptions. Coverage is subject to the insurer’s individual terms and conditions.
Your privacy is important to us. Holidaybreakz.co.uk handles your personal information in compliance with the UK GDPR and Data Protection Act.
Please review our Privacy & Data Protection Policy to understand how your information is collected, used, stored and protected when using our website or booking services.
These Terms & Conditions are governed by English law. Any disputes arising under or in connection with these terms shall fall under the exclusive jurisdiction of the courts of England and Wales.
If any clause in these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full legal effect.
Failure by Holidaybreakz.co.uk to enforce any provision of these Terms at any time shall not constitute a waiver of our rights to enforce them in the future.